Interpretations of management and modernisation at the UK Royal Mail: Shifting boundaries and patterns of resistance?

Abstract

This article develops a critical analysis of Royal Mail modernisation, exploring interpretations and reactions among managers, workers and union representatives. By contrast with much of the published research on views and experiences of change at work, it concentrates on the interplay of employee and managerial identities, sensitivities and responses. The findings highlight tensions between and within management and labour, yet also point to shared meanings, cross-boundary affinities and shifting patterns of allegiance that stimulated joint questioning, criticising and resisting behaviour. This was directed at the modernising agenda set by Royal Mail executives and partnership ties between the company and the Communication Workers Union. © 2013 John Wiley & Sons Ltd.