Service science: A service system design science research method?

Abstract

Like 'Computer Science' a few decades ago, 'Service Science' deserves some attention today regarding the emergence of a possible new scientific discipline. In this paper, we explore the potential link existing between service science and design science, considering the service as the focus of the design. Our proposed contribution directly relies on the day-to-day work of our research and technology transfer institution regarding a science-based approach to service innovation. Our preliminary findings are formalized in a macro-process used for governing this type of innovation. The paper introduces and illustrates it. © 2013 Springer-Verlag.