Privacy and personal information held by government: A comparative study, japan and new zealand

Abstract

This chapter reports on the concepts of information privacy and trust in government among citizens in Japan and New Zealand in a transnational, crosscultural study. Data from both countries are presented, and cultural and other factors are sought that might explain differences in attitudes shown. In both countries, citizens display a range of views, not related to age or gender. New Zealand citizens express concern about information privacy in relation to information held by government, but show a higher level of trust in government overall, and most attribute breaches of privacy to incompetence, rather than deliberate malfeasance. Japanese citizens interviewed also indicated that they had major concerns about information privacy, and had considerably less trust in government than New Zealand respondents showed. They were more inclined to attribute breaches of privacy to lax behavior in individuals than government systems. In both countries citizens showed an awareness of the tradeoffs necessary between personal privacy and the needs of the state to hold information for the benefit of all citizens, but knew little about the protection offered by privacy legislation, and expressed overall concern about privacy practices in the modern state. The study also provides evidence of cultural differences that can be related to Hofstede's dimensions of culture. © 2011 Springer Science+Business Media, LLC.