My how you've grown! eProcurement in the post-dot-bomb era

Abstract

This study contrasts the results of a survey on eProcurement adoption rates, success factors, and challenges conducted in 2009, with findings from prior studies. The findings suggest that many of the barriers to success identified in earlier studies (such as lack of management buy-in) have largely been overcome, yet the technical challenges of integrating information systems and processes remain. Furthermore, while only 24% of respondents indicated they were satisfied with their organizations' current eProcurement implementation, 72% of respondents felt that their organization would benefit from more usage of eProcurement. This disparity is explored using principal components analysis of the factors associated with the usage, benefits, and challenges of eProcurement. The paper concludes with a discussion of how implementation success factors may continue to evolve as the technology and business practices mature. © 2010 Springer-Verlag Berlin Heidelberg.