Digital transformation in facility management (FM). IoT and big data for service innovation

Abstract

The latest innovations in Information and Communication Technologies (ICTs) along with the establishment of the new paradigms of Internet of Things (IoT) and Big Data Management are opening up innovative scenarios with respect to cognitive and decision making processes related to the management of the built environment. The novel availability of information offered by these digital technologies can lead to the definition of strategies aimed at significantly reducing management costs and improving building performance and service quality. Although this potential is now widely recognized by the various operators in the sector, experimentations have not yet led to a harmonization and standardization of procedures, processes and enabling technologies applications. The paper proposes strategies and tools for supporting the various FM operators in the choice and implementation of IoT technologies as well as in the management of Big Data and their sources, aiming at optimizing and innovating the current FM processes, models and services.