Data Mining in Telecommunications

Abstract

Telecommunication companies generate a tremendous amount of data. These data include call detail data, which describes the calls that traverse the telecommunication networks, network data, which describes the state of the hardware and software components in the network, and customer data, which describes the telecommunication customers. This chapter describes how Data Mining can be used to uncover useful information buried within these data sets. Several Data Mining applications are described and together they demonstrate that Data Mining can be used to identify telecommunication fraud, improve marketing effectiveness, and identify network faults.