The constructs of service quality, satisfaction and value are discussed. Instruments are identified and exploratory research is undertaken among customers of an audit firm to determine whether value plays a moderating role between service quality and satisfaction. Results from a moderated regression confirming such a role for value are reported. Implications are drawn and opportunities for further research are highlighted.
CITATION STYLE
Lankenau, S. T. (2016). Vaccine Design, methods and protocols volume 2: vaccines for veterinary diseases. Science And Technology (Vol. 1404, p. 878). Retrieved from http://www.emeraldinsight.com/books.htm?chapterid=1758931&show=html%0Ahttp://link.springer.com/10.1007/978-1-4939-3389-1
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