Benchmarking Information Quality Performance in Asset Intensive Organisations in the UK

Abstract

Maintaining good quality information is a difficult task and many leading asset management (AM) organisations have difficulty planning and exe-cuting successful information quality management (IQM) practices. The aim of this work is, therefore, to provide guidance on how organisations can improve IQM practices within the AM unit of the business. Using the case study meth-odology, the current level of IQM maturity was benchmarked for ten AM or-ganisations in the UK by focussing on the AM unit of the organisation. By understanding how the most mature organisations approach the task of IQM, specific guidelines for how organisations with lower maturity levels can improve their IQM practices are presented. Five 'critical success factors' from the IQM-CMM maturity model were identified as being significant for improving IQM maturity: IQ management team and project management, IQ requirements anal-ysis, IQ requirements management, information product visualisation and meta-information management.