Risk elicitation for user-generated content in situated interaction

Abstract

Digital public displays have a unique capability to enable situated shared experiences, especially when open to user-generated content from people in their vicinity. The challenge, however, is how to open public displays to usergenerated content, while being able to efficiently support conformity with place and display owner expectations. Sharing the display with users potentiates many risks, which go far beyond the feared appropriation of the display for presenting offensive content. In this study, we conducted a systematic elicitation of the risks involved. Based on a qualitative analysis of moderation situations referred in the literature, we identify and describe 7 specific risks that display owners should manage to be able to support user-generated content.