An Empirical Study of Critical Factors of Electronic Banking Adoption for Banking Sector in Palestine

Abstract

This research paper aims to analyze a questionnaire survey to find out the determinants of adapting e-banking that are absolutely critical for successful implementation in banking sector in Palestine. Out of a possible list of 18 names of banks with more than 200 branches, 1000 bank’s customers were targeted, with 900 usable questionnaires returned, thus giving a response rate of 90 percent. The research led to the development of a criticality e-banking determinants structure, comprising 37 determinants sorted in descending order of criticality through three tiers. The growth of electronic commerce (EC) derived from the advances in information and communication technology (ICT) has significant effects on daily activities of people. The experts involved in this area try to adopt the related technology for facilitating the every-day activities of industry and service organizations that involve the communication with their clients to overcome the limitations of time and place with lowest expenses.