“Your help isn’t helping me!” Unhelpful workplace social support, strain, and the role of individual differences

Abstract

While the reception of social support at work is generally considered a net positive for employees, researchers have identified that particular kinds of social support, such as unhelpful workplace social support (UWSS), tend to evoke stress and contribute to strain for recipients. Although (Gray et al. Work and Stress, 34(4), 359–385, 2020), when validating the novel UWSS measure, uncovered relations between UWSS and various outcomes, more research is needed to further understand the impacts of UWSS. Furthermore, the extant social support literature is currently lacking in its understanding of how individual differences strengthen or weaken the relations such support has with strain. Drawing from the Theory of Stress as Offense to Self (Semmer et al. Occupational Health Science, 3(3), 205–238. 10.1007/s41542-019-00041-5, 2019), we, through two studies (N1 = 203, N2 = 277), further explore the relations of UWSS, focusing on behavioral and psychological strain, and examine how these relations are influenced by relevant individual differences (e.g., Big Five traits). Results from our first study replicate key findings from (Gray et al. Work and Stress, 34(4), 359–385, 2020), providing additional validity evidence for the novel measure of UWSS, and demonstrate that UWSS is related to various types of behavioral strain. Our second study shows that the strength of these deleterious relations varies based on characteristics of the recipient of UWSS. Altogether, the present research contributes to the literature on social support as a stressor by elucidating further the effects of UWSS, and, perhaps more importantly, for whom UWSS is particularly deleterious.