Perancangan Chatbot Menggunakan Dialogflow Natural Language Processing (Studi Kasus: Sistem Pemesanan pada Coffee Shop)

Abstract

Some cases that are often experienced at a particular institution such as Micro Enterprise are often a staff / employee in providing information services and transactions that are carried out manually to customers related to these business activities. This cycle always repeats from one customer to another. The impact if there are conditions where the queue of customer that is quite crowded than the workload of staff/employees will be higher and the risk of error in transactions will be high too. The development of information technology in artificial intelligence on 4.0 industry era is moving forward. One of them is Machine Learning - Natural Language Processing (NLP) which is one of the sciences that focuses on how computers can understand the human language and response to it. Therefor in this research a chatbot system will be builtin providing information and conducting transaction with the customers. This chatbot will be develop using the Dialogflow tools provided by Google. This Chatbot that was build expected to be an alternative that can be implemented in various bussines to provide better service for customers