Models, social tagging and knowledge management - A fruitful combination for process improvement

Abstract

Process Models are the tools of choice for capturing business processes and communicating them among staff. In this paper, an approach focusing support in creation and usage as well as the dissemination of process models in organization is described, intending to improve business processes. To accomplish this, the approach makes use of social tagging as an approach to integrate process models into knowledge management (KM). In the paper, the empirical foundation of the approach is described and a corresponding prototype implementing a tagging mechanism for process models is discussed. © 2010 Springer-Verlag.