An empirical analysis on information technology adaptation in nationalized and private sector banks

Abstract

Information technology adaptation in banking system is essential for facing challenges with competitors, smooth running and to meet requirement of the target customers by providing them best and fast services expected by them. Hence the objective of present research is to compare the adaptation of information technology in Nationalized and Private sector banks. This paper assesses the use of Information Technology and its services in Nationalized and Private banks. The present study was conducted in Nationalized and Private sector banks of Indore (M.P) division. While selecting the bank branch, care was taken to check whether that bank is using Information Technology for providing services to customers. The study shows that there is no major difference in level of Information Technology Adaptation, but Nationalized banks does not provide proper technical assistance and training programs as compared to Private banks. Data was collected from 298 employees of Nationalized and Private Banks from Indore division. T-test was used for data analysis.