A concurrent think aloud study of engagement and usability in a serious game

Abstract

This research presents a think-aloud study examining issues of engagement and usability in relation to a serious game and a more traditional online program. Results from twenty concurrent think aloud sessions involving a serious game called Shadow and its more traditional counterpart called SHADE are reported. Both programs are designed to help counsel young adults with depression and alcohol or other drug issues. An analysis of the think aloud results reveal issues related to both usability and engagement with users’ concerns cycling between content and operation of the interface. The main themes emerging from the study provide an alternative lens designers.