Design as and for Collaboration: Making Sense of and Supporting Practical Action

Abstract

User-designer relations' concerns the sorts of working relationships that arise between developers and end users of IT products - the different ways designers of IT products seek to engage with users, and the ways users seek to influence product design. It is through the shifting patterns of these relations that IT products are realised. Although it has generally been accepted that achieving better user-designer relations will improve the quality of IT products, there has been little consensus on how this might be achieved. This book aims to deepen our understanding of the relationships betwee. Contributors; 1. Introduction: Configuring User-Designer Relations: Interdisciplinary Perspectives; 2. Participatory Design: Issues and Approaches in Dynamic Constellations of Use, Design, and Research; 3. Design as and for Collaboration: Making Sense of and Supporting Practical Action; 4. User-Designer Relations in Technology Production: The Development and Evaluation of an 'Animator' Tool to Facilitate User Involvement in the Development of Electronic Health Records; 5. Lessons Learned in Providing Product Designers with Use-Participatory Interaction Design Tools.