Measuring cognitive workload in the nuclear control room: a review

Abstract

Despite the substantial literature and human factors guidance, evaluators report challenges in selecting cognitive workload measures for the evaluation of complex human–technology systems. A review of 32 articles found that self-report measures and secondary tasks were systematically sensitive to human–system interface conditions and correlated with physiological measures. Therefore, including a self-report measure of cognitive workload is recommended when evaluating human–system interfaces. Physiological measures were mainly used in method studies, and future research must demonstrate the utility of these measures for human–system evaluation in complex work settings. However, indexes of physiological measures showed promise for cognitive workload assessment. The review revealed a limited focus on the measurement of excessive cognitive workload, although this is a key topic in nuclear process control. To support human–system evaluation of adequate cognitive workload, future research on behavioural measures may be useful in the identification and analysis of underload and overload.