A Reference Model of the Distribution Center in Hospital Supply Chain

Abstract

The eminent increase in demand for healthcare services over the last decade has prompted the need to improve healthcare services systems. The supply chain management plays an important role in increased effectiveness and efficiency of operations in public hospitals, the largest medical service providers in Thailand. To improve the efficiency would start from how the medical products distributed and stored before used. A reference model will assist management in developing a seamless hospital supply chain processes. This research focuses on identifying the current generic supply chain processes within the distribution center of three-large-size hospitals in Thailand and developing a standardized model with a common language of distribution processes for hospital supply chain based on the Supply-Chain Operations Reference model (SCOR) and Business Process Model and Notation (BPMN). This will result in a well-designed operational framework with activities-based for decision making criteria and implementation that can improve performance in various areas.