Can AI-Oriented Requirements Enhance Human-Centered Design of Intelligent Interactive Systems? Results from a Workshop with Young HCI Designers

Abstract

In this paper, we show that the evolution of artificial intelligence (AI) and its increased presence within an interactive system pushes designers to rethink the way in which AI and its users interact and to highlight users’ feelings towards AI. For novice designers, it is crucial to acknowledge that both the user and artificial intelligence possess decision-making capabilities. Such a process may involve mediation between humans and artificial intelligence. This process should also consider the mutual learning that can occur between the two entities over time. Therefore, we explain how to adapt the Human-Centered Design (HCD) process to give centrality to AI as the user, further empowering the interactive system, and to adapt the interaction design to the actual capabilities, limitations, and potentialities of AI. This is to encourage designers to explore the interactions between AI and humans and focus on the potential user experience. We achieve such centrality by extracting and formalizing a new category of AI requirements. We have provocatively named this extension: “Intelligence-Centered”. A design workshop with MsC HCI students was carried out as a case study supporting this change of perspective in design.