Investigating the Incidence of Organizational Citizenship Behaviour of Employees in Governmental Organizations and Private Commercial Companies

Abstract

The changing condition, the increased competition and the necessity of organizations' effectiveness in such circumstances, has revealed their need for a valuable generation of employees; a generation that is regarded as organizational soldiers. These employees, undoubtedly, are the distinguishing aspect of effective vs. non-effective organizations; since they act more than their formal role and do anything they can, while they have no expectations. Given the importance of organizational-citizenship behavior, this paper has tried to investigate the incidence of this kind of behavior in two different environments: governmental organizations and private commercial companies. The results of this research showed that in private commercial companies, the incidence of organizational-citizenship behavior was high and the reason is laid in three variables: organizational loyalty, organizational partnership and individual initiatives of personnel. It should be noted that the basis of data analysis in this research is multi-variant analysis.