Applying the research on product-service systems to smart and connected products

Abstract

Digitalization has changed media and retail industry in the last decades dramatically. Currently the focus switched to physical products enhanced or completely re-thought by digitalization. These products are called smart and connected products by Porter and Heppelmann, as they have smart components (i.e. computing power) in the product and are connected to a product cloud. By that, the products are enhanced with a strong service component. Since the late 90’s, there was a substantial amount of research on product-service systems (PSS). In this position paper we analyze the research on PSS and apply it to smart and connected products.