Knowledge Genesis and Dissemination: Impact on Performance in Information Technology Services

Abstract

Knowledge either exists in abundance or needs to be generated in a tech savvy environment that we live in. Genesis per se would not suffice. Knowledge needs to be disseminated to concerned stakeholders to achieve set goals and to foster performance and productivity. The knowledge creation process espoused by Nonaka and Takeuchi has been hailed by many albeit with the criticism that certain things were abstract and may not suit non-Japanese scenarios. However, knowledge can either be tacit or explicit and the transformations keep spiraling. This paper examines the components of the SECI model and their impact on knowledge genesis and dissemination and subsequent impact on employee behavior and employee performance in information technology services. Structural equation modeling has been applied to assess the causal relations. The effect of certain demographics like cadre and educational level are also examined. The primary data stems from survey of 829 IT professionals serving in IT firms at Chennai, South India.