Crowding the library: How and why libraries are using crowdsourcing to engage the public

Abstract

Over the past 10 years, there has been a noticeable increase of crowdsourcing projects in cultural heritage institutions, where digital technologies are being used to open up their collections and encourage the public to engage with them in a very direct way. Libraries, archives and museums have long had a history and mandate of outreach and public engagement but crowdsourcing marks a move towards a more participatory and inclusive model of engagement. If a library wants to start a crowdsourcing project, what do they need to know?  This article is written from a Canadian University library perspective with the goal to help the reader engage with the current crowdsourcing landscape. This article’s contribution includes a literature review and a survey of popular projects and platforms; followed by a case study of a crowdsourcing pilot completed at the McGill Library. The article pulls these two threads of theory and practice together—with a discussion of some of the best practices learned through the literature and real-life experience, giving the reader practical tools to help a library evaluate if crowdsourcing is right for them, and how to get a desired project off the ground.