Análisis de la prestación de servicios a inmigrantes en la red bibliotecas de Barcelona

Abstract

The aim of this paper is to analyze the quality of library service provision to immigrants in the Bibliotecas de Barcelona network using as a reference IFLA's Multicultural Communities: Guidelines for Library Services. By adopting these guidelines, public libraries can become environments capable of facilitating social cohesion, knowledge and cultural exchange, as well as interaction between users from different cultures. To carry out this study, several information sources were reviewed and two library managers from the Barcelona Library Consortium were interviewed. The results show a high level of compliance with the Guidelines by the Bibliotecas de Barcelona network. The possible implications of these results are discussed in relation to the role of public libraries as spaces of interaction and cultural exchange.