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Book Chapter

The Link to Financial Performance via Net Promoter® Score

  • Shaw C
Palgrave Macmillan UK, (2007), 120-134
DOI: 10.1057/9780230210813_8
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Shaw, C. (2007). The Link to Financial Performance via Net Promoter® Score. In The DNA of Customer Experience (pp. 120–134). Palgrave Macmillan UK. https://doi.org/10.1057/9780230210813_8

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