On knowledge services for outsourcing professional development

Abstract

In this paper the authors analyze and discuss the opportunities and challenges in the development of outsourcing professionals. Through systematic investigation, with reference to emerging new learning models and insights, the authors proposed a novel solution to migrate from traditional training to knowledge services via an ICT-based public platform. The paper described the basic infrastructure of the Public Knowledge Service Platform and its main functions. To assure quality knowledge services the content design is utmost importance and a BOKs-based framework is proposed to support learner-centric design and learning on demand. A case study is shown to illustrate how to implement a rational public knowledge services platform for outsourcing Professional development, including a provider-oriented Outsourcing Professional Body Of Knowledge (OPBOK) developed in the proposed project. © Springer-Verlag Berlin Heidelberg 2010.