How Outstanding Universal Value, service quality and place attachment influences tourist intention towardsworld heritage conservation: A case study of Mount Sanqingshan National Park, China

Abstract

Since tourists are one of the important stakeholders in World Heritage Sites (WHSs), what factors influence them and how does the impact mechanism work on heritage conversation? In particular,World Natural Heritage Sites (WNHSs) are generally facing threats to their ecological and heritage protection by the influx of tourists. To this end, this study took the perspective of attractions with Outstanding Universal Value (OUV) and tourist perceptions of service quality, and used place attachment as a mediator variable. Based on the 565 questionnaires responses by Mount Sanqingshan National Park (MSNP) tourists, the structural equation modelling technical method was adapted to explore the influence and mechanisms of tourist heritage protection. The following conclusions were drawn: (1) the perception of an OUV attraction had a positive effect on place attachment and intention to protect heritage; however, place attachment did not have a mediating effect; (2) service quality had a positive effect on place attachment and intention to protect heritage, yet place attachment did not have a mediating effect; (3) service quality was more effective than the OUV attraction on intention to protect heritage, and affiliate attraction had a 'core' trend; and (4) tourists' place attachment was not accepted as a positive assumption of their intention to protect heritage. Finally, we proposed measures and implications for enhancing the conservation and management of WNHSs, with a focus on building both the tourism industry and sustainable development of WHSs.