"they like to hear my voice": Exploring usage behavior in speech-based mobile instant messaging

Abstract

Adoption and use of smartphone-based asynchronous voice messaging has increased substantially in recent years. However, this communication channel has a strong tendency to polarize. To provide an understanding of this modality, we started by conducting an online survey (n=1,003) exploring who is using voice messages, their motives, and utilization. In a consecutive field study (n=6), we analyzed voice messaging behavior of six avid voice message users in a two-week field study, followed by semi-structured interviews further exploring themes uncovered in our survey. Conducting a thematic analysis, we identified four themes driving voice messaging usage: convenience, para-linguistic features, situational constraints and the receiver. Voice messaging helps to overcome issues of mobile communication, through ease of use, asynchronous implementation, and voices' rich emotional context. It also was perceived as enabling more efficient communication, helps to handle secondary occupations, and better facilitates maintenance of close relationships. Despite the increased effort required to listen to a voice message, they complement communication with people we care about.