Advances in Through-life Engineering Services

Abstract

This edited book offers further advances, new perspectives, and developments from world leaders in the field of through-life engineering services (TES). It builds up on the earlier book by the same authors entitled: "Through-life Engineering Services: Motivation, Theory and Practice." This compendium introduces and discusses further, the developments in workshop-based and 'in situ' maintenance and support of high-value engineering products, as well as the application of drone technology for autonomous and self-healing product support. The links between 'integrated planning' and planned obsolescence, risk and cost modelling are also examined. The role of data, information, and knowledge management relative to component and system degradation and failure is also presented. This is supported by consideration of the effects upon the maintenance and support decision by the presence of 'No Fault Found' error signals within system data. Further to this the role of diagnostics and prognostics is also discussed. In addition, this text presents the fundamental information required to deliver an effective TES solution/strategy and identification of core technologies. The book contains reference and discussion relative to automotive. rail, and several other industrial case studies to highlight the potential of TES to redefine the product creation and development process. Additionally the role of warranty and service data in the product creation and delivery system is also introduced. This book offers a valuable reference resource for academics, practitioners and students of TES and the associated supporting technologies and business models that underpin whole-life product creation and delivery systems through the harvesting and application of condition and use based data. Preface; Acknowledgements; Contents; 1 Introduction; Abstract; 1.1 Introduction to Through-Life Engineering Services; 1.2 Understanding the Target Audience for This Book; 1.3 Developing the Structure for This Book; 1.4 The Structure of This Book; References; Developing a Strategy for Through-life Engineering Services; 2 The Development of a UK National Strategy for Through-Life Engineering Services: Rationale and Process; Abstract; 2.1 Introduction; 2.2 The Initial Journey; 2.3 The Launch and Development of the Strategy; 2.4 The Presentation of the Strategy and the Next Steps. AcknowledgementsReferences; 3 The Development of a UK National Strategy for Through-Life Engineering Services: Workshop Outputs Analysis and Final Strategy Creation; Abstract; 3.1 Introduction; 3.2 The Initial Workshop at the Royal Academy of Engineering; 3.2.1 Objectives, Activities and Templates; 3.2.2 Direct Workshop Outputs; 3.3 The Three Regional Strategy Development Workshops; 3.3.1 Objectives, Activities and Templates; 3.3.2 Direct Workshop Outputs; 3.4 The Synthesis of the Workshop Outputs into a National Strategy; Acknowledgements; References. Through-life Engineering Services and Design4 Warranty Driven Design-An Automotive Case Study; Abstract; 4.1 Introduction; 4.2 Exploring the Link Between Warranty and Through-Life Engineering Services; 4.3 The 'Voice' of the Customer-An Automotive Example; 4.3.1 JD Power; 4.3.2 New Car Buyers Survey (NCBS); 4.3.3 AA Roadside Assist and Dealership Warranty Claims; 4.3.4 OEM Fleet Management Systems (FMS); 4.3.5 Media Systems; 4.3.6 Social Networks; 4.4 Development of a TES System Architecture to Inform Design; 4.5 Concluding Remarks; References. 5 Designing for Service in a Complex Product Service System-Civil Aerospace Gas Turbine Case StudyAbstract; 5.1 Case Study Context: The Rolls-Royce Aero Engine/TotalCare ® Service; 5.2 The Costs of Owning a Gas Turbine Aero Engine; 5.2.1 Indirect Operational Disruption Costs; 5.2.2 Installed Costs; 5.2.2.1 Consumables; 5.2.2.2 Installed Maintenance Burden; 5.2.2.3 Monitoring Costs; 5.2.3 Uninstalled Costs-Maintenance; 5.2.3.1 Removal of the Engine; 5.2.3.2 Replacement of the Engine (Substitute Asset); 5.2.3.3 Transport of the Engine; 5.2.3.4 Modular Disassembly; 5.2.3.5 Module Disassembly. 5.2.3.6 Inspection5.2.3.7 Repair or Replace; 5.2.3.8 Rebuild Engine; 5.2.3.9 Test Engine; 5.2.3.10 Transport Engine; 5.2.3.11 Re-install Engine; 5.3 Is a Gas Turbine Engine Unique in Its Service Support Complexity?; 5.4 The Nature of Cost; 5.4.1 Intrinsic Cost (Minimum Cost with Perfect Decision Making); 5.4.2 Inefficiency Cost (Additional Costs from Imperfect Decision Making); 5.5 The Nature of Deterioration; 5.6 The Design and Verification Process-Mitigating Deterioration; 5.6.1 Requirements Cascade; 5.6.2 Prediction and Design Action; 5.6.3 Feedback Loops.