Reflection on Museum Service Design Based on a UX Foundation Course

Abstract

This is a reflection paper, based on empirical experience that articulates a new attitude towards the use of methods to stimulate creativity in first year UX master students. It describes reflections from UX Foundation, a project-based course of UX master program. A real project to enhance user experience of the Beijing Natural and History Museum. It was the first-time students teamed up and did a service design project. Based on previous two iterations of the course, teaching team carefully designed the curriculum, methodological logic and supplementary materials. This paper clustered series reflections which learned from a particular practical experience and feedback collected from teaching team and students. Benefits and improvements can help teaching team to improve the next iteration of the course.