Introduction to a service prototyping tool box

Abstract

Service prototyping is a relatively new discipline that requires s innovative ways for using current technologies, tools and approaches to offer rapid, accurate and cost-effective service prototyping solutions. These solutions should bear the capability to mitigate the risks connected with unforeseen problematic issues based on the service design specification, or aspects of it delivery. Thus, offering cost saving and effective service prototyping solutions with improved quality. One of key challenge in this quest relates to the selection of tools and established techniques that can provide fast iteration development process to service prototyping by enabling the integration of user comments and suggestions. For this reason, an innovative toolbox approach is taken for services prototyping where set of appropriate tools depending on the nature of service can be picked at different phases of service prototyping lifecycle. The paper presents the investigation conducted under the scientific project dimenSion, where initially service prototyping development matrix is created to support service provider to design and experience offered services as realistic as possible, thereby, laying the foundation to establish toolbox solution for service prototyping.