STRATEGIES TO OVERCOME BARRIERS IN HUMANITARIAN SUPPLY CHAIN RESPONSE: JORDANIAN NGOS

Abstract

The supply chain of humanitarian non-governmental organizations (NGOs) increasingly faces constant barriers to coordination. This study aims to examine how information technology can be used in the supply chain of the NGO humanitarian organizations in Jordan. A qualitative research design is used following case studies and interviews to help comprehend the situation within the humanitarian organizations in Jordan. It interviewed 16 humanitarian employees with at least five years in the subject discipline. It also used articles, documents, and books to help comprehend the nature of humanitarian firms and the strategies that can be used to overcome barriers that hinder the success of information sharing. The findings showed that there are barriers within the humanitarian organizations, but by implementing an information system, these can be resolved. Therefore, the proposed strategies include legal approaches and training to counter barriers to information sharing in humanitarian organizations. Furthermore, it contributes by highlighting the significance of information sharing within the humanitarian organization, which would assist in instigating successful supply chain procedures. Finally, it concludes the significance of information technologies in humanitarian logistics for effective disaster management.