Segmentation in social marketing: Five steps to success

Abstract

Understanding your target audience through the application of segmentation may help to design better consumer-oriented solutions rather than pursuing overgeneralised one-size-fits-all approach/es. However, market segmentation remains one of the least applied social marketing benchmark criteria to date. This chapter introduces a five-step process for how to conduct segmentation in a social marketing context. A sequential process to apply segmentation in social marketing is suggested: (P) Priority identification, (A) Analyse, (D) Describe, (A) Assess, and (T) Target (PADAT). A case study application follows to showcase the implementation of the five-step process.