From Mobile Phone to Smartphone: What’s New About M-Shopping?

Abstract

M-commerce is a fast growing activity whose importance was acknowledged very soon by both managers and researchers (Balasubramanian et al 2002; Dholakia and Dholakia 2004). Models have been proposed to better understand the determinants of the intention to m-shop. Most of them have been based on mobile phones (Kleijnen et al. 2007; Ko et al. 2009) whereas smartphones have many other functionalities especially the applications (apps) which are changing totally the face of m-commerce. The purpose of this research is to develop and test a model of the determinants of m-shopping in the context of smartphone use. The contribution of this model lies in the consideration of these technological evolutions and of their impact on mobile shopping experience.