A Case Study of Peer Feedback as a Continuous Assessment Tool for Transversal Competencies

Abstract

This paper describes a mobile application that functions as a professional development tool by leveraging peer feedback in corporate environments. Specifi- cally, the focus has been on feedback about specific events where a behaviour around transversal competencies was evident. The design of the application and the ana- lytics made the attempt to emphasise the professional development dimension of peer feedback, as opposed to merely a quantitative performance management one, and the appropriate aggregation of any analytics so as to avoid any inappropriate employee “surveillance” effects. Moreover, the paper presents results of three trials with employees and line managers in corporate environments. The trials confirmed the hypothesis that our method and applicationwould function positively in combina- tion with or as an improvement upon traditional performance management methods and tools, such as annual performance reviews or 360◦ feedback, assuming there is feedback culture and institutional support in the organisation.