Enhancing user experience of enterprise systems for improved employee productivity: A first stage of case study

Abstract

User experience has been regarded as the focus of technology design following the diffusion of information technology into the society level. There are many researches discussing user experience as a concept from the software testing and design perspective and seldom the specific dimensions of user experience are investigated. This research attempted to conduct a case study to explore the psychological dimensions of user experience from the interpersonal relationship theoretical perspective. Specifically, a case study on the usage of SAP ERP system has been conducted and 8 enterprise systems users have been interviewed to reflect on their interactions with the ERP system. The interpersonal relationship features is reported missing from the current enterprise systems design. Implications to both researchers and practitioners are provided.