Building Trust and Constructive Conflict Management in Organizations

Abstract

Confl ict management research recognizes that confl icts in organizations between employers and employees are inevitable, and can take a constructive or destructive course. The benefi ts of confl ict are much more likely to arise when confl icts are discussed openly, skillfully promoting new ideas and generating creative insights and agreements (Coleman et al. 2014 ; De Dreu and Gelfand 2008 ; Euwema et al. 2015 ; Tjosvold et al. 2014 ).