The Digital Divide: Status Differences in Virtual Environments

Abstract

1. Lotus Notes -- An Introduction -- 2. Making Use of the Case Studies -- 3. Lotus Development: Team Room -- a Collaborative Workspace for Cross-Functional Teams -- 4. ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational -- 5. AmBank: Managing Client Relationships -- 6. Ambouw BV: Stalled Pilot at Dutch Wholesaler -- 7. Arthur Andersen: Virtual Visioning -- Lotus Notes Enables Arthur Andersen to Create its Future -- 8. Australian Bureau of Statistics: Universal Adoption -- 9. Cemex: Shifting Attitudes Between Staff and Customers -- 10. Cleer University: Distance Learning Institute Resistant to Notes -- 11. GM Europe: World's Largest User of Notes -- 12. Henley College of Management: Developing a Global Business School -- 13. IDV (UK) Limited: Sales Force Management -- 14. Intel Corporation (UK) Limited: Ten Critical Success Factors for Notes Adoption -- 15. KLM: Business Excellence System -- 16. Lloyd's Register: Quality Assurance: Quality Management Begins at Home. 17. Macmillan Distribution: Going for ISO 9000 -- 18. Thomas Miller & Co: From Information to Imagination -- 19. Mission Energy Corporation: Global Project Management Over Value-Added Network -- 20. MTW Schiffswerft: Shipbuilder Cuts Paperwork and Delays -- 21. Pfizer: From Sales Automation to Business Automation -- 22. Ports Association of West Africa: Award-Winning Management Information System -- 23. PrimeGest SpA: Group Memory Transforms Italian Fund Management Company -- 24. Sony Computer Entertainment Inc.: Linking Up PlayStation Partners -- 25. Vision Associates Inc.: Notes Everywhere -- 26. Young & Rubicam: Improving Productivity with Workflow.