Eliciting Requirements of a Knowledge Management System for Gaming in an Organization: The Role of Tacit Knowledge

Abstract

Games used by organizations generate a wealth of valuable output in terms of knowledge. In order to maintain the produced knowledge, such as the explicit, e.g. logging and questionnaires, and implicit/ tacit knowledge, e.g. experience from game sessions, a Knowledge Management System (KMS) should be employed. This paper starts by giving a brief description of the building blocks for a KMS, and then proposes a methodology that combines three different methods, namely semi-structured interviews, causal maps, and the Q-methodology to illustrate how tacit knowledge from principal stakeholders (game designers and project team members) can be extracted as part of building a KMS. The proposed methodology is applied in a case study related to the railway sector.