Abstract
The web is increasingly used as a platform and an enabler for the existence of virtual communities. However, there is evidence that the growth and adoption of these communities is being held back by many barriers- including that of trust development and management. This paper discusses the potential benefits and barriers to the introduction of trust development and management in virtual communities. Based on the analysis of the barriers and benefits of trust development and management, mechanisms for supporting its development and management is proposed and presented. Ideas for further research are presented and discussed. The paper is based on ongoing research and is part of a research bid towards the introduction of a trust development and management framework to support the creation of trusted virtual communities. © Springer-Verlag 2004.
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CITATION STYLE
Ishaya, T., & Mundy, D. P. (2004). Trust development and management in virtual communities. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 2995, 266–276. https://doi.org/10.1007/978-3-540-24747-0_20
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