D-CITE - A serious game to analyze complex decision-making in air traffic management

Abstract

Air Traffic is a complex system, where different stakeholders (e.g. Airlines, Airport, Air Traffic Controller, Ground-Handler) interact with each other. To optimize especially airport processes, cooperation between the above mentioned stakeholders is mandatory, but divergent goals and interests are supposed to have an influence on their decision-making process. Because of this, the way of collaborative decision-making seems to be a challenge. The aspects of human interactions during negotiations and human performance in planning activities are difficult to measure with conventional methods of realand fast-time simulations. Serious Gaming is a new method in this research field to validate interaction processes in Air Traffic Management. The serious multiplayer game “D-CITE” (Decisions based on Collaborative Interactions in TEams) was developed to specifically analyze underlying factors that drive decision-making processes in an airport management environment. The aim of this paper is to illustrate the main ideas of D-CITE as well as to discuss the aspect of collaborative learning.