Maintenance Management Systems: A Perspective on Their Need Based on a Bibliometric Analysis

Abstract

The choice of the maintenance management system should be made based on the alignment between performance and cost, which, when combined, should generate the necessary effects to achieve the intended results. Therefore, it is necessary to discuss ways to implement management solutions, as these systems would allow for optimization tailored to different types of buildings. This study aims to highlight the need for a discussion on maintenance management systems as a means to address evaluation processes’ needs. The analysis was based on bibliometric research and complemented by interviews with professionals exclusively involved in maintenance management in Brazilian public institutions, focusing on seven management parameters. It is considered that the objectives have been achieved, as it has been proven that there are no evaluation mechanisms for maintenance management systems. The bibliometric analysis indicates a lack of research on the topic, and the evaluation of the interviews revealed that each stakeholder makes their maintenance management decision process without any consultative and analytical reference. Therefore, after individualizing the seven analyzed parameters (characterization, documentation, team, information, decision, intervention, and evaluation) and structuring the argumentative orientation through a question script, the verbalization of the answers led to the interpretation of the lack of parameters and metrics used in management processes. The fulfillment of the objectives leads to the following conclusion: there is room for future work on the characterization and evaluation of maintenance management systems, as the current literature has not directly addressed this topic. Furthermore, the evidence points to the absence of methodological propositions that encompass conceptual and applied references to maintenance planning and execution.