Consumers’ Behavior toward Green Products: A Signalling Theory Approach

Abstract

Marketing is changing over time, giving value not only to customer satisfaction but also to environmental heritage, for a sustainable economy. The importance of the natural environment related to marketing brought many academics and professionals to define green marketing, although today there is nota unique definition. Relaying on the signaling theory, this study aims at investigating the relationship between the signals, which are changeable factors and activities conveying information to individuals in order to bridge the gap, and the consumers' attitude as a feedback to these signals. Results shown that firms already making green products and/or green production processes to continue along this path and continue innovation. Conversely, firms that still do not understand the change of course of society and the future changes in consumers' purchasing behavior, should divert their forces and their expertise in this direction.