Strategic alignment through organizational modeling: A case study in a public institution

Abstract

The results-oriented management, performance evaluation systems and operations alignment entails the creation of a new organizational environment with novel management practices. This paper addresses organizational strategic alignment issues and offers a modeling technique as a possible solution. A case study of Information Technology alignment in a public organization was developed to test and validate the technique. The study uses a methodology to link the information systems with organizational objectives. The modeling technique proposed by this methodology can be used by managers to formulate, communicate and align the strategy with operations execution. Thus, the methodology applied in this case study can assume a central role in the transformation process of public organizations trying to achieve efficiency and providing quality services to the citizens and society. Finally, this paper presents a new alignment management practice based on organizational engineering. © 2011 Springer-Verlag.