Analysis of low-floor bus passengers' behavior patterns using video observation

Abstract

Low floor buses have regarded as a transportation which is applied to the concept of universal design. However, studies on low-floor buses in terms of universal design were rarely conducted. Moreover, passengers using low-floor buses have felt that these buses are not convenient, satisfactory and safe enough. In this study, we conducted preliminary surveys to investigate the interior design factors which affect to passengers' convenience and satisfaction. Next, we draw passengers' behavior patterns based on context of use by conducting video observation and based on these, some design suggestions were drawn to investigate the way to ensure convenience, satisfaction and safety in using low-floor buses. © 2011 Springer-Verlag.