Satisfaction of Preparatory Year Students with University Services

Abstract

This study is aimed at evaluating the level of satisfaction of preparatory year students at Al-Baha University with the academic and non-academic services they receive, and determining whether there were any differences in student satisfaction on the basis of personal variables (gender, college, distance). This research used quantitative descriptive approach. To collect study data, a questionnaire consisting of fifty items within seven prime satisfaction dimensions was used. They were distributed to a stratified random sample of 350-strong regular students in the preparatory year for the academic year 2014-2015. Using appropriate statistical methods, the results of the study showed an average level of satisfaction of preparatory year students with student services they receive, and the results revealed statistically significant differences in the level of student satisfaction attributed to the variable distance between the university and housing. According to the results, the study provided a set of recommendations aimed at developing the student services and meeting the expectations of students in order to achieve quality in the inputs and outputs of the university.