An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market

5Citations
Citations of this article
37Readers
Mendeley users who have this article in their library.

This article is free to access.

Abstract

With the rapid development of the mobile device and Internet usage, the mobile banking has seen remarkable growth across the world, especially in the past few years, as one of the emerging financial innovations. This paper attempts to explore the mobile banking services offered by selected commercial Chinese banks. The main data of this study were obtained through the comprehensive evaluation of mobile banking services. The DEMATEL-ANP method was used to evaluate the main factors influencing the adoption of mobile banking. The results show that there is still big space for the improvement of the mobile banking services for the selected Chinese banks. The management significance and suggestions for these banks are also discussed.

Cite

CITATION STYLE

APA

Zhu, X., Yan, R., & Xu, T. X. (2020). An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market. Discrete Dynamics in Nature and Society, 2020. https://doi.org/10.1155/2020/1843697

Register to see more suggestions

Mendeley helps you to discover research relevant for your work.

Already have an account?

Save time finding and organizing research with Mendeley

Sign up for free