The Village Integrated Social Services Through the Social Welfare Center in Indonesia

Abstract

This study reveals an integrated social service for the poor and vulnerable at the village level through the Social Welfare Center. In Indonesia it is called Puskesos, which is a place for implementing integrated social activities between community groups in villages in the Social Welfare Development scheme. Puskesos aims to integrate various potentials and resources in the community, social networks, and build togetherness in overcoming social problems at the village level. The research method used is descriptive qualitative. This research specifically describes Puskesos as the spearhead of direct social services, namely accessibility, referrals, advocacy, and data information providers. The results showed that Puskessos can accelerate social services in helping residents identify their needs and can provide services with social programs managed by the government and the private sector. They can also quickly resolve complaints about the social programs they receive and ensure that their complaints are handled properly. Puskesos can bring social services closer to the community in the village so that they do not have to travel long distances to the district level. Citizens only need to come to one place to access various comprehensive social programs.