What language does Agile speak?

Abstract

Collaboration-intensive Agile practices are dependent on the development team understanding the customer's perspective and requirements. Through a Grounded Theory study of Agile teams in New Zealand and India, we discovered that a gap between the teams' technical language and the customers' business language poses a threat to effective team-customer collaboration. We describe this language gap and the 'Translator' role that emerges to bridge it. © 2010 Springer-Verlag Berlin Heidelberg.