in Chatbot-based Information Service using RASA Open-SourceFrameworkin Prambanan Temple Tourism Object

Abstract

The pandemic has caused a shift in the tourism industry's drive towards comprehensive digitization. This approach is used to prevent the spread of the Covid-19 virus. The impact of Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) limiting the mobility of tourists who will vacation in Indonesia causes losses and foreign exchange earnings of the state in the tourism industry sector of 20.7 billion. So, to survive in the current situation, industry players must be able to adapt and rise by providing more effective innovations. This study aims to develop a Question Answering System or a digital question and answer system using a chatbot (ChatterBot). The chatbot is used as an information service provider that can make it easier for tourists who are looking for information about tourist attractions. Chatbot-based information service systems can work 24 hours or all day, reducing the intensity of direct physical contact with officers and saving operational costs. The chatbot implementation is built on the Machine Learning Framework using RASA Open Source with the Python programming language. The knowledge base of the chatbot system is trained based on the FAQ (Frequently Asking Question) dataset with a case study of the Prambanan Temple tourist attraction as a sample of Indonesian tourism. The results of the evaluation and system performance based on data testing obtained the level of model accuracy is 0.91. Furthermore, the weighted average value in the Confusion Matrix produces a precision of 0.97, a recall of 0.94, and an F1-score of 0.95. The training and testing model processes locally using the Visual Studio Code software.